Shipping & Returns

 
 

What are your shipping and return policies?

Unlike many other websites that have special rules and lots of fine print, Zappos.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365-day return policy, there are no special catches or exceptions.

For assistance with your return or exchange, please call the Zappos Customer Loyalty Team at 1-888-927-7670.

 

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from Zappos you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

The easiest way for you to return the merchandise is to get a pre-paid label by logging in at Zappos.com

 

1. Go to the website and click on My Account in the upper right-hand corner.
2. Log in to your account using your email address and password.
3. Click on the order number of the merchandise you wish to return.
4. Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
5. Choose to have the label displayed for immediate printing or emailed if you are unable to print immediately. Then click 'Return Item(s)' at the bottom of the page.
6. The next page will feature a picture of the item and a barcode.
7. If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.
8. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label."
9. Now just print it and tape it to your shipping box with clear packing tape. Tada!

 

If you would rather receive your label via email, instead of selecting the option to print the label, select the option to have a label emailed to you. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Simply let us know by email, live chat, or phone and we will gladly send it to you right away. Please note that if you choose to have the label send to you by USPS “snail mail”, it may take 7-10 days for it to arrive.

Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a dropbox. To find the nearest authorized shipping location, please visit www.ups.com.

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfilment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Rewards Members—WE’VE GOT GOOD NEWS! Gold, Platinum, and Elite Zappos Rewards members enjoy instant refunds! From the first scan at UPS—we’ll issue your refund, so you can skip the 5-10 Business Days.

 

I would like to return a gift that was sent to me. How do I do that?

Zappos.com is very sorry that your gift did not work for you. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. Once we have received the item and processed the return, we will issue a gift certificate to your account. Please call the Zappos Customer Loyalty Team at 1-888-927-7670 for assistance.

 

Can I exchange my order instead of returning it?

As a Zappos.com customer, you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to an e-Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to Zappos within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order. Please give us a call, chat, or email, and we will gladly share more details on how to process an exchange. Our Customer Loyalty Team is available 24/7 and more than happy to help!

 

I printed out my label and misplaced it. How can I retrieve it again?

We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label is by logging in at Zappos.com.

 

1. Go to the website and click on My Account in the upper right-hand corner.
2. Log in to your account using your email address and password.
3. Choose the order number of the merchandise you wish to return.
4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label"
5. Your label will appear for you to print.

 

How long does it take for me to get a refund?

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfilment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

 

Do your pre-paid labels cover international returns?

Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.

 

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

Orders with Gift Certificates/Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.

 

I only see the option to return my order through UPS on the website. Am I able to return through USPS instead?

If you process the return by yourself through our website, unfortunately, UPS is the only option for most customers. We provide shipping labels using UPS for easy, fast and secure shipping and package tracking. However, we understand that UPS isn't always convenient for everyone and we want to make returning to Zappos as easy as possible. If you would rather receive a USPS return label instead of a UPS return label, simply contact us and we'll be happy to send you one!

 

Do you charge sales tax on any item?

Zappos Retail LLC collects tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

If you are shipping to any of these states, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to a state listed above.

Alabama
Zappos Retail LLC. collects the simplified sellers use tax on sales to Alabama customers and remits the tax on behalf of Alabama customers to the Alabama Department of Revenue. Alabama simplified sellers use tax program account number is SSU-R009644119.

 

What can cause my order to be delayed?

If the billing information you provided does not match what your bank has on file (including the address and telephone number), your order may be delayed.

We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.